Terms & Conditions
Tour members are deemed to have read, understood and accepted these tour conditions.
Tour Fare Inclusion
The Company covenants to include in the tour fare: -
Return economy class air ticket, excluding taxes, which is non-refundable and non-negotiable.
Accommodation based on half twin sharing for adults. For those traveling alone every effort will be made for a share room basis, otherwise a single supplement charge applies or triple share.
In the case of triple sharing, a rollaway bed shall be provided for the third person depending on its availability in the hotel.
Baggage allowance not exceeding two (2) pieces or 20 kilos per passenger (all baggage at owner’s risk unless insured).
All meals, sightseeing and other items as specified in the Itinerary.
Tour Fare Exclusion
Airport taxes, visa fees, port taxes, service fees, excess baggage charges, telephone charges, laundry, beverage, room service, personal and baggage insurance, tipping to driver and tour escort and other items of personal nature not specified in the itinerary.
Child fare price is applicable on child aged 2 years and above but below 12 years (as at date of departure).
Child fares are based on sharing with two (2) adults; with bed (rollaway) or without bed.
If a child occupies a half twin with only one adult; a child twin share fare will apply. There is not tour price for infants below 2 years. 10% of the published airfare will be charged.
Upon reservation, a minimum non-refundable deposit of RM500-RM1000 per person must be paid. However, the deposit amount does not constitute the confirmation of the tour.
Balance of full payment must be made before 21 days prior to date of departure. Full payment for bookings made during trade fair promotion must be made within 3 working days after the fair ended.
If for any reasons the balance payments are not received by the due date, we reserve the right to treat the booking as cancelled and to apply the appropriate cancellation fees.
All prices quoted are subject to adjustment at the absolute discretion of the company and in particular but not limited to, when there be tariff or fare variations or currency exchange fluctuations.
Late bookings up to 14 days prior to departure will be accepted subject to availability of accommodation and flights. Late booking request must be accompanied by full payment upon confirmation.
The company reserves the right to cancel the tour within 48 hours prior to departure due to any reason (act of god, war, strike, riot, or order from the government of Malaysia), which is beyond the control of the company.
Cancellation of original booking includes and change (at the request of customer) shall be made in writing and the following charges will apply:
- >45 days prior to departure: Forfeiture of Deposit
- 30-44 days prior to departure: 20% of tour fare/min. RM500
- 20-29 days prior to departure: 30% of tour fare/min. RM700
- 14-19 days prior to departure: 50% of tour fare /min. RM900
- 05-13 days prior to departure: 80% of tour fare/min. RM3000
- <05 days or after issuance of air-ticket: 100% of tour fare
Peak / Trade Fairs / Promotion
- >45 days prior to departure: Forfeiture of Deposit
- 30-44 days prior to departure: 75% of tour fare/min. RM3000
- 20-29 days prior to departure: 80% of tour fare/min. RM4000
- 14-19 days prior to departure: 90% of tour fare /min. RM6000
- <14 days or after issuance of air-ticket: 100% of tour fare
(Above based on whichever amount is higher)
For tour packages operated on extra flight or not within the normal airline schedule and during festive period, tour fare is non-refundable.
The respective airline’s cancellation policy shall apply in addition to the cancellation charges as stated above.
Extension of Stay
A minimum handling fee of not less the RM100.00 will be levied for any requests made on flight deviations. All requests made will be subject to airline’s terms and conditions, ticket validity, seats availability and charges levied.
Extension of stay/deviation will be at passenger’s own expense and transfer to airport will not be provided. Once the extension of stay/deviation has been confirmed, reverting to the original tour schedule again may be difficult and incur charges. The ticket issued is restricted to the specified airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable and non-reroutetable. Any alteration of the tour or change of date by passenger is solely at his/her own risk. The company and or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred.
When extension of stay/deviation cannot be confirmed three (3) weeks prior to group’s departure date, passenger is deemed to be taking the original tour schedule.
All passengers are required to be at the airport three hours prior to flight departure time. When passengers do not show up at the appointed time for whatever reasons and miss the flight, the full tour fare will be forfeited.
No refund or reduction will be made for any unutilized services, meals, transfer, accommodation or tours.
A minimum fee of RM150.00 per amendment will be levied. Amendments are subject to the terms and conditions of respective airline and ground operators.
Any additional charges incurred as a result of amendment shall be borne by the passenger.
Passport and Visa
It is the responsibility of passengers that they have a valid passport of at least size (6) months or more depending on respective countries requirements.
Passenger are required to have the necessary visa, vaccination, health certificate and all relevant travel documents required by the respective government authorities of the countries to be visited.
For non-Malaysian travelers, please refer to your travel agent.
The company will not be liable for any loss of travel document due to any reason whatsoever including without limitations, negligence on the part of our employees, agents and /or servants.
The company will not be responsible for any visa rejection of whatsoever reason given by the embassies. Tour cancellation charge will apply under our cancellation clause.
Recommended for coverage with respect to tour cancellation / curtailment, accident, injury, illness, medical/hospitalization, baggage loss and etc.
No refund can be made in respect to accommodation, meals, sightseeing tours or any other services, which are included in the tour, but not utilized or where passengers amend, cancel or otherwise vary arrangements after departure.
Responsibility and Liability
Every person participating in any tour organized by the company and/or its associated agents shall be at his/her own risk. The company reserves the right to alter or modify with or without prior notice, the itineraries, travel arrangements and hotel accommodation; or withdraw the services of an accompanying tour manager. The Company and/or its associated agents shall not be liable to any person as a result of the following:
- Inaccuracy, misdescription or changes to any tour and its itinerary.
- Missed our attractions and or places of visits due to delays/changes in any transport services, war, strikes, sickness, quarantine, weather, natural disaster or other causes, which may incur extra expenses.
- Extension of stays or flight arrangements that cannot be confirmed.
- Any damage or loss of baggage or other personal effects or accidents. It is the responsibility of the passenger to effect insurance.
- Deportation / refusal of entry by Immigration Authorities of tour members resulting the possession of unlawful items or holding improper travel documents or other causes or whose behavior and activities are considered as subversive by the foreign government concerned.
The Company will only provide the service of an accompanying tour manager for the group with a minimum of 15 adults. However, on selected tour packages, the services of an accompanying tour manager may only be partial.
Tours will be operated on a sit-in-coach basis, when and where circumstances deem necessary.
Take Notice that the company’s tour package and the company’s personnel are NOT equipped to cater and/or provide for the needs and/or requirements of disabled/ handicapped individuals (including and not limited to individuals with sight, speech, hearing and mobility disabilities) and for the needs and /or requirements of individuals suffering from any and all medical conditions. The Company strongly urges all intending passengers/tour members to equip themselves with all special care and/or needs that they may require. Should expenses arise from the imminent usage/purchase of such aids, the company shall not be responsible in any manner whatsoever.
The Company and its associated agents act only as agents for the passenger and the transportation companies, hotel contractors and other principals involved in the tour. All tickets, vouchers and documents issued are subjects to the terms, conditions and contract under which such transportation and other services are provided. They assume no responsibility for injury, illness, damage, accident, loss, delay, death or irregularities that may be caused to person or property.
All bookings are subject to the usual terms, conditions and contracts of local ground operators. The Company reserves the right to alter or modify time-table, carriers, itineraries and hotel accommodation in any way necessary in the interest or tour members or due to circumstances over which the operator has no control. If additional expenses are incurred through delays, accidents, or disruption of advertised schedules beyond the control of the operator, such expenses must be borne by the passengers(s).
The Company does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond its control, or which are not preventable by reasonable diligence on its part including but not limited to war, civil disturbances, fire, floods, unusually severe weather, acts of Gods, acts of government or of any authorities, accident to failure of machinery or equipment or industrial action. The passage contract in use by the transportation companies or firms concerned shall constitute the sole contract between transportation companies or firms and the purchasers of these tour and/or passengers.
All tickets, coupons and order are furnished and subject in all respects to those terms and conditions under which means of transportation or other services provided thereby are offered or supplied by owners, operations, public carriers, managing agents or agents.
Airline schedules, local conditions and weather that are beyond control may require sightseeing, hotels and routings to be changed. Should this occur, the company and/or its agents will do their best to substitute arrangements of a similar value or category.
The Company reserves the right to require any person to withdraw from the tour if it is deemed that his acts or conduct is offensive to or incompatible with the comfort of other tour members and the Company shall be under no further liability thereafter to any such person.
Tour price is valid for payment by cash and subject to change without notice in the event of sudden fluctuations in market prices with the increase of airfare and/or local taxes during effective period.
Programme, tour prices, services and conditions as listed are based on the situation applicable at the time of publication therefore they are subject to changes with or without prior notice. The company cannot guarantee that any items or amenities mentioned will always be available, especially where the company has no direct control, In the event of a difference in the Chinese itinerary, the English version will be deemed correct.
No guide, courier, escort or other employees or agent of the Company is authorized to commit the company to any liability whatsoever and the company will not be bound by any statement of representation unless it is in writing and signed by an authorized member of the company.
The Company reserves the right to decline any booking of after acceptance of the booking, to cancel any tour arrangement for any reason including insufficient passengers and non-confirmation of arrangements by the various services suppliers or uncontrollable factors that do not allow the conduct of a safe tour or the delivery of services as described in the itinerary, including acts of Gods, wars, transportation of other strikes, civil strive and orders from the government of Malaysia and/or other countries.
Under such circumstances, the company may, if it so chooses, recommend alternative tours preferably to the same destination or other tours to you. Should you decide not to accept the alternatives, the Company shall without further obligation or liability refund the payment to you (subject to Airlines, ground operators’ terms and conditions and the company’s administrative charges).
UNDER UNFORSEEN CIRCUMSTANCES THE COMPANY AND ITS ASSOCIATED AGENT HAS THE RIGHTS TO AMEND THE ITINERARY AS AND WHEN IF NECESSARY.
ALL TOUR FARE IS SUBJECT TO CHANGE WITH OR WITHOUT PRIOR NOTICE DUE TO THE FLUCTUATION OF CURRENCY EXHCHANGE.